Traditional contact centers, often reliant on manual processes, struggle to meet evolving expectations for efficiency, personalization, and quick response times. Intelligent automation and AI solutions are now stepping in, transforming contact centers into strategic assets for long-term growth. Are your contact centers evolving to meet today’s customer expectations? In a [...]
Forrester’s Global Retail E-Commerce Forecast, 2024 to 2028, predicts global online retail sales will rise from $4.4 trillion in 2023 to $6.8 trillion by 2028. Despite this increase, 76% of retail sales ($21.9 trillion) will remain offline by 2028. To remain competitive, retailers are enhancing their omnichannel strategies by seamlessly integrating [...]
Intelligent automation is transforming the manufacturing industry, optimizing operations, reducing costs, and enabling data-driven decision-making. However, to fully harness the potential of intelligent automation, manufacturers must measure its impact using specific Key Performance Indicators (KPIs). These metrics provide a comprehensive view of performance, help identify areas for improvement and [...]
Artificial Intelligence (AI) is transforming industries across the globe, driving innovation, improving efficiencies, and unlocking new possibilities. From autonomous vehicles to personalized healthcare, AI’s capabilities are vast. However, as AI systems become more integrated into our daily lives, the question of trust becomes critical. Can we trust AI to make [...]
As businesses increasingly adopt cloud technologies to drive innovation, Cloud Infrastructure Management Services (CIMS) have become a cornerstone of successful digital transformation initiatives. With rapid advancements in generative AI, IoT, and connected devices, enterprises want to modernize their infrastructure, enhance integration, and automate processes to remain competitive. In this [...]
Artificial Intelligence (AI) has become an inseparable part of our lives, revolutionizing industries, transforming workspaces, and influencing how we interact with technology. From virtual assistants like Siri and Alexa to advanced machine learning algorithms driving breakthroughs in medicine, AI is everywhere. But as AI continues to evolve, a growing [...]
According to recent research, scaling intelligent automation could save the Energy & Utilities industry between $237 billion and $813 billion in operational costs. Despite this immense potential, utility providers still grapple with intense competition, increasingly stringent regulations, and aging infrastructure and workforce challenges. The demand for more affordable and cleaner [...]
In today’s fast-paced world, operational efficiency is paramount for businesses striving to stay competitive. The ability to manage time and resources effectively directly impacts overall performance. Our recent tech paper on – ‘Maximizing Efficiency by Real-Time Detection of Beacon Check-In Delays’, highlights how real-time detection technologies can revolutionize industries [...]
In the biotech industry, where precision, compliance, and user experience are critical, even minor technical glitches can have significant consequences. A leading biotech company specializing in rare diseases faced this very challenge when updating its web-based Request Management System (RMS). The RMS is crucial for managing requests, ensuring compliance with [...]
Generative AI in manufacturing refers to using advanced AI algorithms and generative models to optimize various aspects of the production process. This technology enables manufacturers to create innovative product designs, streamline workflows, predict maintenance needs, and boost efficiency in frontline operations. By integrating generative AI, manufacturers can enhance decision-making, collaboration, [...]
